Industries / Social Integrations
Social Integrations
Reach customers on the channels they already use — automatically.
Your customers live on WhatsApp and social. Your systems should too.
Customers expect updates and answers on the apps they use every day. But when messaging is done by hand, or each channel lives in its own silo, replies are slow and nothing connects back to your customer records. We integrate messaging and social platforms with your systems, so the right message goes out automatically and every conversation has context.
Common problems we hear
- Customer messages spread across WhatsApp, Facebook, Instagram and email
- Order updates and reminders sent one by one by hand
- SMS sending held up by lengthy approvals and paperwork
- Social logins or sharing you'd like to offer but haven't built
- No link between conversations and your customer records
How we usually help
What we build for social integrations
WhatsApp & SMS messaging
Send order updates, reminders and one-time passwords automatically through reliable gateways.
Unified inbox integrations
Bring messages from multiple channels into one place your team can work from.
Social login & sharing
Let customers sign in and share with the social accounts they already use.
Social commerce
Connect your product catalogue and orders to the social channels where your customers shop.
CRM sync
Link conversations and campaign responses to the right customer record automatically.
Automated campaigns
Trigger messages from customer actions, with clear tracking and opt-out handling.
From our labs
SendText: SMS and WhatsApp messaging through one simple API.
We built SendText to remove the lengthy approvals and paperwork normally needed to send SMS in some regions. It uses multiple gateway providers to send messages securely and quickly, with a simple dashboard and clear billing.
See SendText →Want to reach customers where they already are?
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